Winning a deal isn't the finish line — it's when your deal moves to its own onboarding pipeline, inside the same CRM, tracked every step until the customer is live.
Every step below runs on the same deal, the same record — not a copy of it.
The moment a deal is marked Closed Won, it becomes available on the Implementation board — same company, same contacts, same deal history. Nobody re-enters a thing.
Implementation reps see the full sales activity history — every email, note, and logged call — on the same record they're now working.
Each implementation team runs its own board with its own stages — Kickoff, Discovery, Configuration, Training, Go-Live, Complete — configured independently from the sales pipeline.
Assign a follow-up to anyone in the workspace — sales or implementation — so nothing falls into the gap between teams.
A dedicated Kanban board for post-sale work, with its own stages — not a repurposed sales pipeline everyone has to work around.
Companies, contacts, and deal history carry over automatically. No export, no import, no second copy of the customer to keep in sync.
Assign a task to anyone in the workspace, sales or implementation, so a handoff is a task — not a ticket in a different system.
Calls, training sessions, and meetings log to the same timeline as the deal's sales history — one continuous record, not two.
The same governance your sales pipeline uses — required fields before a deal can move to the next stage — configured independently for implementation.
The same always-on assistant from sales keeps working post-close — ask about any account, draft a check-in, or get a status update without leaving the board.
Most CRMs make you choose: bolt on a separate onboarding product with its own login and its own copy of your customer data, or fake a second sales pipeline stuffed with stages that don't fit a real onboarding process. Firehose gives implementation its own board, with its own stages — inside the same workspace, on the same record, with the same history already attached.
They're not a chatbot bolted onto a search bar — they read the same accounts, contacts, and history this whole page is about.
Ask about any onboarding account, contact, or stage and get a real answer — not a link telling you to go dig for it yourself.
Pulls the sales handoff — company, contact, and deal history — straight from the same record, so a kickoff call never starts from a blank page.
Pulls the transcript from Google Meet or Microsoft Teams the moment a call ends and turns it into a summary — in whatever format your team wants.
No new login for your team. No re-entering the deal. Just a new board, the same record, and a clear path to Go-Live.
No — it's a separate Kanban board inside the same Firehose workspace, not a different tool or a different login. Implementation teams work off the same companies, contacts, and deal history sales already built.